- A Japanese company has developed what they call an "emotion cancelling" technology for call centres, which they say uses AI to alter caller's voices when they start screaming and swearing so as to make the experience less stressful for the agent. I'm sure some will feel uncomfortable about this, and I kinda, sorta get that. For a citizen/customer who has a genuine reason to be angry to call the line and have the agent have no understanding of how angry they are about the situation would doubtless make the kind of people who rail against "tone policing" uneasy. Myself, though, I think that if the agent is simply getting the information about the situation, they should be able to recognize the amount of attention the matter needs (whether they can do anything about it is another matter, of course). What might be more problematic is if the software were to start changing the actual words; while changing the caller's epithet to "fuzzy socksucker" would not have any negative effect, something like that could potentially be used to keep agents in the dark about things. Using AI to change the content of someone's speech in real time, though, would be far, far more difficult than using to change the tone, though, so I think we're safe from that for a while.
- Speaking of the use of AI for customer service, McDonald's is cancelling a pilot it was conducting with the use of AI chatbots at the drive-thru. They have not given a reason for the cancellation, and continue to say that "a voice-ordering solution for drive-thru will be part of our restaurants’ future"; my guess is that there were problems with accuracy.
- A bill before the California legislature would require big AI companies to do safety testing before releasing their products, or else be liable if their AI system leads to a "mass casualty event" or more than $500 million in damages. Sounds perfectly reasonable to everyone except the techbros, who are making apocalyptic predictions about how this will somehow destroy the entire tech industry in the state.
- The trial of six people, all medical professionals, who were charged with breaking windows at a JP Morgan bank during a climate protest has ended in a hung jury. There have been a number of acquittals and mistrials under similar circumstances in the UK over this issue; in one case a conviction was apparently only obtained after the judge threatened jurors with criminal prosecution if they should "try the case otherwise than on the basis of the evidence".
- Winnipeg's chief administrative officer Michael Jack has resigned. Nothing official has been said about the reason why, however unofficially some are pointing to an audit released last week which concluded that there was a "lack of processes" for evaluating staff performance.
- Not satisfied to send people back where they came from, Greece's coast guard has been accused of throwing migrants overboard.
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